Privacy policy

This policy explains how Martinez 3D Prints handles information when you shop with us or contact us through our Big Cartel storefront.

Information we receive

When you order, we receive information needed to process your purchase, such as your name, email address, shipping address, and order details. If you contact us, we receive your email address and what you choose to send, such as custom design instructions or photos related to an order.

How we use and share information

We use this information to make and ship your order, send order updates, answer questions, and resolve issues. Big Cartel hosts the storefront and supports order processing. The payment provider you select at checkout handles payment details. Shipping providers receive the details needed to deliver your order.

Cookies and order records

Big Cartel may use cookies and similar technologies to support features such as the shopping cart and checkout. We may keep order records as needed for fulfillment, customer support, accounting, and legal obligations.

Questions and requests

Use our shop Contact page to ask a privacy question or request access to, correction of, or deletion of your information. We’ll review your request and respond as applicable. Enter payment card details only at checkout.